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Data Protection Policy

1 Wins Privacy Policy – Your Data Is Safe

Your personal information is a trust we take seriously. This page transparently explains how 1 Wins collects your data, why it is used, and how it is kept secure.

Last Updated: January 2026
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Table of Contents
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This Privacy Policy applies to all users of the 1 Wins platform. By using the platform, you are considered to have agreed to this policy.

1. Introduction

1 Wins is a responsible gaming platform that places the highest value on user privacy. We believe your personal data belongs to you — our role is simply to protect it.

This Privacy Policy explains what data 1 Wins collects, how it is used, who it may be shared with, and how you can maintain control over your information. For any questions, reach out to our support team directly.

This Privacy Policy governs our Terms & Conditions section and are advised to read it in conjunction with the above.

2. Information We Collect

1 Wins collects user information in several ways. There is a specific reason behind each collection, and only necessary data is gathered.

Information You Provide Directly

  • Identity Information: Full name, date of birth, nationality, national ID or passport number.
  • Contact Information: Email address, mobile number, current address.
  • Financial Information: Payment method details (bKash/Nagad number, bank account), transaction history.
  • Account Information: Username, password (encrypted), security questions.

Automatically Collected Data

  • Device Information: IP address, device type, operating system, browser version.
  • Usage Data: Login times, pages visited, game history, betting patterns.
  • Location Data: Approximate location based on IP address (not precise GPS).
  • Cookies & Tracking: Session cookies, preference cookies, and analytics trackers.

Data Received from Third Parties

  • KYC verification data received from identity verification service providers.
  • Transaction confirmation details from the payment gateway.
  • Risk assessment data from fraud prevention services.
Data Type Purpose Mandatory?
Name & Date of Birth Identity Verification & Age Confirmation Yes
Mobile / Email Account Communications & OTP Yes
Payment Information Deposit & Withdrawal Processing Yes
IP Address Security & Geo-Verification Automatic
Gaming History Experience Improvement & Responsible Gaming Automatic

3. How Your Data Is Used

1 Wins uses your data only for specified purposes. Your data is never used for anything unnecessary or unauthorized.

  • Account Management: To facilitate registration, login, password recovery, and account security.
  • Identity Verification (KYC): To verify age and identity in compliance with international regulatory requirements.
  • Payment Processing: To handle deposits and withdrawals quickly and securely.
  • Customer Support: To resolve your complaints, queries, or issues.
  • Fraud Prevention: To detect suspicious activity and maintain platform security.
  • Service Improvement: To personalize your gaming experience and develop new features.
  • Legal Obligations: To meet regulatory requirements and comply with anti-money laundering (AML) policies.
  • Promotional Communications: To keep you informed about bonuses, offers, and updates, with your consent.
You can unsubscribe from promotional emails or SMS at any time — either through your account settings or by emailing support@1wins.biz.

4. Who Your Data Is Shared With

1 Wins does not sell your personal data or share it with third parties for advertising purposes. However, limited data sharing may be necessary in certain specific circumstances.

  • Payment Processors: Only the information necessary to process transactions is shared with bKash, Nagad, bank, or crypto gateway providers.
  • KYC Service Providers: Data is shared with trusted third parties under contract for the purpose of identity verification.
  • Legal Authority: Disclosure of data is mandatory in response to court orders, government investigations, or legitimate requests from regulatory authorities.
  • Technology Partners: Hosting, analytics, and security service providers may access limited data under contractual terms.
1 Wins never sells or transfers your data to marketing agencies, data brokers, or unrelated third parties. All partner organizations are bound by strict confidentiality agreements.

5. Cookie Policy

1 Wins uses cookies to keep the website running smoothly and to enhance your experience. Cookies are small text files stored in your browser.

Types of Cookies

  • Essential Cookies: Required to maintain login sessions and ensure platform security. These cannot be disabled.
  • Functional Cookies: To remember your language preferences and settings.
  • Analytics Cookies: To understand which parts of the site are most used (anonymized data).
  • Marketing Cookies: To show you relevant promotions (subject to your consent).

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain features of the site to stop working.

6. Security Measures

1 Wins uses industry-leading security technology to protect your data. Our security infrastructure is multi-layered and continuously updated.

  • SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
  • Password Hashing: Your password is never stored in plain text — only a bcrypt hash is kept.
  • Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
  • Firewall & DDoS Protection: Server-level protection against unauthorized access.
  • Regular Security Audits: Regular system audits conducted by third-party experts.
  • Data Backup: Secure copies are stored in encrypted backup systems.
You also share responsibility for keeping your account secure. Use a strong password, never share it with anyone, and always end your session after logging in on an unfamiliar device.

7. Data Retention Period

1 Wins does not retain your data beyond what is necessary. Specific retention periods are defined for each type of information.

Data Type Retention Period Reason
Account Information 5 years after account closure Legal Obligations
Transaction Records 7 years Financial Regulatory Compliance
KYC Documents 5 years after account closure AML Policy
Support Chat Logs 3 Years Quality Control
Cookies / Session Data End of session or 30 days Technical Necessity

Once the retention period expires, your data is securely deleted or anonymized so that your identity cannot be traced in any way.

8. Your Rights

1 Wins is committed to giving you full control over your personal data. You may exercise the following rights at any time.

Right to Access
You can request a copy of the data we hold about you at any time.
Right to Rectification
You can request that incorrect or outdated information be updated or corrected.
Right to Erasure
You can request deletion of your data unless we are required by law to retain it.
Right to Object to Processing
You can object to your data being used for marketing or profiling purposes.
Right to Data Portability
You can request an export of your data in a portable format (CSV/JSON).
Right to Restriction of Processing
You can request that processing of your data be temporarily paused while an investigation is ongoing.

To exercise any of these rights, email us at support@1wins.biz. We aim to respond within 30 business days.

9. Minor Protection

1 Wins strictly prohibits users under the age of 18 from accessing the platform. No data from minors is collected or stored.

  • Age verification is mandatory at the time of registration.
  • If any account holder is found to be under 18, the account will be immediately closed and all associated data will be deleted.
  • Parents or guardians can raise concerns about a minor's account directly with our support team.

To learn more about responsible gaming, visit our Responsible Gaming View page.

10. Contact & Complaints

For any questions, concerns, or complaints regarding our Privacy Policy, please contact our Data Protection team directly.

  • Email: support@1wins.biz
  • Response Time: Up to 72 Hours
  • Live Chat: Start a live chat via the icon in the bottom-right corner of the website.

This Privacy Policy may be updated from time to time. If significant changes are made, you will be notified at your registered email address.

Why You Can Trust 1 Wins With Your Privacy

Our 6 Core Pillars of Data Protection

Military-Grade Encryption

All your data is protected with 256-bit AES encryption — the same technology used by the world's leading banks. Security is ensured at every layer, from connection to storage.

Your Data Is Never Sold

1 Wins never sells your personal data to third parties. Your information does not go to advertisers or data brokers — that is our firm policy.

GDPR Compliant

Our Privacy Policy follows European GDPR standards — among the strictest data protection laws in the world. Users from Bangladesh benefit from the same level of protection.

24/7 Security Monitoring

Our security team monitors systems around the clock. Any unusual activity is detected and acted upon immediately.

You're Always in Control

View, correct, delete, or export your data — it's all in your hands. Exercise your rights with a single email, no hassle.

Full Transparency in Bengali

Our Privacy Policy is written entirely in plain Bengali — no complex legal jargon. You can easily understand how your data is being used.

Frequently Asked Questions

Frequently Asked Questions About Our Privacy Policy

No. 1 Wins never sells your personal data to third parties. Information is only shared with select partners for limited purposes — such as payment processing or KYC verification — and strictly under formal agreements.

Retention periods vary by data type. Account data is kept for 5 years after closure, transaction records for 7 years, and cookie data is cleared at the end of a session or after a maximum of 30 days. All data is securely destroyed once the retention period expires.

Yes, though some limitations apply. Certain data (such as transaction records) must be retained for a set period due to legal obligations. You can request deletion of all other data by emailing support@1wins.biz.

Absolutely. Every promotional email includes an unsubscribe link at the bottom. You can also opt out through your account settings or by emailing support@1wins.biz.

You will be notified in advance by email if significant changes are made. You can also check the "Last Updated" date at the top of the page to see whether the policy has changed.
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